Predefined Form Template: Support Form

 

This article covers using the Support Form template for Contact Form Ready

 

Create a new form by going to WordPress Dashboard → Contact Forms → New Contact Form. Type a name for your form into the Title text box. Then scroll down and select Support Form from the Select from a predefined list dropdown.

 

 

Standard Fields – Support Form Template

Click the Edit button on each field to make changes to the field settings.

 

 

Support query – Heading

  • Label – The text displayed as the form heading
  • Type – Select the CSS attribute/heading level used to style the label from the dropdown (h1, h2, h3).
  • Class – You can enter a custom CSS class here or leave the default.

 

 

Please enter your details….

  • Content – You can modify the content of this paragraph as desired.
  • Type – Select the appropriate HTML tag from the dropdown.
    • p
    • Address
    • canvas
    • output
  • Class – You can enter a custom CSS class here or leave the default.

 

 

Name

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Type – the default is text.
  • Placeholder – Text displayed as a placeholder.
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Value – Enter a default value for this field if desired.
  • Max Length – Set a max length (in characters) for this field if desired.

 

 

Email

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Type – the default is email.
  • Placeholder – Text displayed as a placeholder.
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Value – Enter a default value for this field if desired.
  • Max Length – Set a max length (in characters) for this field if desired.

 

 

Department

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Options – You can change, add, or delete options

 

 

Describe your issue

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Type – the default is text.
  • Placeholder – Text displayed as a placeholder.
  • Rows – Maximum number of rows to be displayed
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Value – Enter a default value for this field if desired.
  • Max Length – Set a max length (in characters) for this field if desired.

 

 

Adding Additional Fields

You can always add additional fields to the form too. Let’s add a Text field for the URL of the client’s website. Click on the Text Field block in the elements list on the left of the form editor and drag it between the Email Address and Department fields in the form editor. Make any changes you want to the new text field and then scroll up and click the Publish or Update button, as appropriate.

 

Our Support Form in Action

Copy the shortcode for your new form from WordPress Dashboard → Contact Forms → All Contact Forms and paste it into a Post or Page on your WordPress site.

 

 


 

This article covered using the Support Form template for Contact Form Ready. If you need further assistance or are having other issues with the plugins, feel free to visit our Support Forum (on WordPress.org) or use our Contact Form.