Predefined Form Template: NPS Score

 

This article covers using the NPS Score template for Contact Form Ready

 

What’s an NPS Score?

NPS stands for Net Promoter Score. The Net Promoter Score is an index from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS survey asks one question “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?” See this article for a more detailed explanation of using Net Promoter Scores to rate your company.

 

Using the NPS Score Template

Create a new form by going to WordPress Dashboard → Contact Forms → New Contact Form. Type a name for your form into the Title text box. Then scroll down and select NPS Score from the Select from a predefined list dropdown.

 

 

Standard Fields – NPS Score Template

Click the Edit button on each field to make changes to the field settings.

 

How likely…. – Heading

  • Label – The text displayed as the form heading
  • Type – Select the CSS attribute/heading level used to style the label from the dropdown (h1, h2, h3).
  • Class – You can enter a custom CSS class here or leave the default.

 

 

Name

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Type – the default is text.
  • Placeholder – Text displayed as a placeholder.
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Value – Enter a default value for this field if desired.
  • Max Length – Set a max length (in characters) for this field if desired.

 

 

Email

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Type – the default is email.
  • Placeholder – Text displayed as a placeholder.
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Value – Enter a default value for this field if desired.
  • Max Length – Set a max length (in characters) for this field if desired.

 

 

How likely are you to suggest our brand to your friends or family?

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Options – You can change, add, or delete options

 

 

Additional Feedback

  • Required – Click in the checkbox to make this a required field.
  • Label – The field label displayed on the form.
  • Help Text – Help text displayed when the user hovers the mouse over the ? next to the label.
  • Type – the default is text.
  • Placeholder – Text displayed as a placeholder.
  • Rows – Maximum number of rows to be displayed
  • Class – You can enter a custom CSS class here or leave the default.
  • Name – The system name for the field. You can enter a custom name or leave the default.
  • Value – Enter a default value for this field if desired.
  • Max Length – Set a max length (in characters) for this field if desired.

 

 

 

Our NPS Score Form in Action

Copy the shortcode for your new form from WordPress Dashboard → Contact Forms → All Contact Forms and paste it into a Post or Page on your WordPress site.

 


 

This article covered using the NPS Score template for Contact Form Ready. If you need further assistance or are having other issues with the plugins, feel free to visit our Support Forum (on WordPress.org) or use our Contact Form.